Privacy Policy

This Privacy (“Policy”) applies to the securing and processing of personal data by HOLIDAYS R US (India). Ltd (hereinafter “HOLIDAYS R US” in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by HOLIDAYS R US through any of HOLIDAYS R US’s interface channels including website, mobile site and mobile app (collectively referred herein as “Sales Channels”).

For the purpose of Privacy Policy:

• References in this policy to “you” or “your” are references to ‘User’
• References to “we”, “us” or “our” are references to ‘HOLIDAYS R US’
• When you take part in surveys or provide us with feedback
• References to “website” mean a reference to ‘website(s)’, ‘mobile site(s)’ and mobile app(s)

Purpose of this policy

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.

Defining controller of personal data

A “Controller” is a person or organisation who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of HOLIDAYS R US as controller.

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.

As the circumstances warrant HOLIDAYS R US may be Controller or Processor of your personal data.

Type of personal data we collect

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

You may be asked for personal data anytime you are in contact with HOLIDAYS R US directly or indirectly through a third party.

We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.

We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We collect, use, store and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us.

These terms are used throughout this Notice:

• “Contact Data”: including your residential address, work address, email address and telephone numbers
• “Identity Data”: including your first name, last name, username or similar identifier, title
• “Website User Data”: Usernames, Passwords and other security related information used by you in relation to our services
• “Transaction Data: Transactional history about your e-commerce activities, buying behaviour. Information pertaining any other traveller(s) for whom you made a booking through your registered HOLIDAYS R US account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s). “Marketing and Communications Data”: including your marketing and communication preferences. We also track when you receive and read marketing communications from us, which information we use to improve our marketing services, provide you with more relevant information and improve the quality of our marketing materials. Additional information about the personal data we process in connection with marketing is included with the marketing communications we send you
• “Public Domain or Third Party Data”: Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information
• “Profile Data”: including information collected progressively when you visit our site including your referral website, pages you visit, actions you take, patterns of page visits and information from forms you fill in
• “Technical Data”: includes information collected when you access our website, mobile site or mobile app your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using
• “Usage Data”: information about how you use our Website
• “Any other Personal Data”: If you request HOLIDAYS R US to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application. If you request HOLIDAYS R US to provide foreign exchange (forex) related services then passport copies, A2 form, air tickets or travel authentication document to verify confirmed travel or any other documents required to process your Forex transaction

Use of personal data

We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

While you make a booking:

• We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously

We may also use your Personal Information for several reasons including but not limited to:

• keep you informed of the transaction status
• send booking confirmations either via SMS or WhatsApp or any other messaging service
• send any updates or changes to your booking(s)
• allow our customer service to contact you, if necessary
• confirm your reservations with respective service providers
• customize the content of our website, mobile site and mobile app
• request for reviews of products or services or any other improvements
• send verification message(s) or email(s)
• validate/authenticate your account and to prevent any misuse or abuse
• contact you on your birthday/anniversary to offer a special gift or offer
• send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
• send information about products and services offered by HOLIDAYS R US and its affiliates
• send you payment reminders and/or travel vouchers
• Newsletters to keep you updated on the travel sector. In the event that you don’t wish to receive such intimation, you may unsubscribe this facility in the email message you receive

We may share your personal data to third parties for reasons cited below but not limited to:

• Where it is necessary to process your booking, enquiry or participation
• To fulfil the service offering and/or to make booking, reservation, blocking and any such activity initiated by user
• We may share personal data with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information

We may use your personal information for Marketing Promotions, Research and other programs

• As a registered user, you will receive our latest product and service announcements, offers, promotions and event updates. If you wish to unsubscribe, you can choose to do so
• We may also use the personal data to improve our product offering, develop and deliver products, services, content and advertising
• Personal data may also be used internally for research, analysis and auditing
• HOLIDAYS R US may from time to time launch promotions to give its Users an opportunity to win great travel and travel related prizes. During such activity the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements
• HOLIDAYS R US may launch travel referral or reward programs from time to time by way of which users would win travel related rewards or other rewards. We may use your personal information to enrol you in the rewards program. Depending on the reward program, each time you win a reward, HOLIDAYS R US may share your personal information with a third party that will be responsible from fulfilling the reward to you. You may however choose to opt out of such reward program if you choose to do so. Here too while rewarding any user we at times may verify information of customers on selective basis for various purposes such as fraud protection or any other purpose

With whom your personal data is shared

Group companies (Companies in the same group):

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.

If the assets of HOLIDAYS R US are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

Service providers and suppliers:

Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with HOLIDAYS R US you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that HOLIDAYS R US does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service. HOLIDAYS R US does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

Third party vendors and business partners:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for HOLIDAYS R US customers. Examples of such partners are entities offering savings/EMI on travel, co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

HOLIDAYS R US may share your Personal Information to third party that HOLIDAYS R US may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We may provide non personal data based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, HOLIDAYS R US will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.